The federal modernization journey can feel like a Herculean effort to keep pace with a digitally-dependent society—updating legacy systems; ...
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The Journey from EHB to ProSAMS
Background:
In 1989, REI Systems secured its first contract with NASA to develop the Electronic Handbooks ...
Background:
The military counts on the ingenuity of small businesses, which provide essential technologies, software, tools, and weaponry ...
Reading Time: 7 minutesAs the digital revolution continues to accelerate, government entities at all levels recognize Artificial Intelligence (AI) as a transformative agent that is reimagining public sector services, ranging from Citizen Self-Services to intelligent automation that address operations inefficiencies and pain points. While AI’s potential to transform public sector services is undeniable, the challenge lies not just in harnessing AI’s vast capabilities but in doing so ethically and responsibly. This means proactively addressing potential risks to both citizens and governmental agencies through the establishment of comprehensive governance structures and guardrails that ensure the ethical and responsible use of AI.
Enhancing Citizen Engagement through Empathetic Digital Services
In an age where innovation shapes our daily lives, governments are awakening ...
Why CX is an ongoing journey and not a destination.
Originally featured on NextGov
Anyone who has been stuck in traffic at an intersection ...