Reading Time: 7 minutesAs the digital revolution continues to accelerate, government entities at all levels recognize Artificial Intelligence (AI) as a transformative agent that is reimagining public sector services, ranging from Citizen Self-Services to intelligent automation that address operations inefficiencies and pain points. While AI’s potential to transform public sector services is undeniable, the challenge lies not just in harnessing AI’s vast capabilities but in doing so ethically and responsibly. This means proactively addressing potential risks to both citizens and governmental agencies through the establishment of comprehensive governance structures and guardrails that ensure the ethical and responsible use of AI.
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Introduction
Artificial intelligence (AI) has the potential to greatly enhance and modernize government processes, leading to improved ...
Reading Time: 8 minutesAs the digital revolution continues to accelerate, government entities at all levels recognize Artificial Intelligence (AI) as a transformative agent that is reimagining public sector services, ranging from Citizen Self-Services to intelligent automation that address operations inefficiencies and pain points. While AI’s potential to transform public sector services is undeniable, the challenge lies not just in harnessing AI’s vast capabilities but in doing so ethically and responsibly. This means proactively addressing potential risks to both citizens and governmental agencies through the establishment of comprehensive governance structures and guardrails that ensure the ethical and responsible use of AI.
Reading Time: 9 minutesHow government agencies can make a grants management solution choice in light of the growing need to modernize. Based upon preferences, structure and business realities, agencies can determine whether they should lean toward a custom IT solution or if an off-the-shelf option may be a better choice.
Introduction: Why CX-driven AI Matters
The fusion of customer experience (CX) and artificial intelligence (AI) is transforming public health ...
AI-enabled automation of IT procurement categorization and understanding using context-aware BERT language modelSummary
Federal agencies ...