Customer Experience
Delivering Digital Foresight for Seamless Customer Experiences
Our solutions create positive customer experiences that strengthen citizens opinions of and trust in government.
We build optimized experiences at all touchpoints by understanding the unique needs of system stakeholders, using proven techniques to guide feature and process prioritization and development. The customer-centric nature of our software leads to customer satisfaction.
An Intro Into REI Systems Customer Experience Services
Increase Your Customer Satisfaction
REI’s CX Playbook offers federal agencies a step-by-step guide with best practices, checklists, advice from experts, and templates on how to create modern applications and digital services that improve customer experiences.
CX Capabilities
We understand your customers are unique, so we employ personalized human-centered
design to ensure that all customer needs are met.
01 Research
We employ the latest qualitative and quantitative CX research techniques like customer interviews, surveys, focus groups, customer personas, and mapping to understand the current customer journey and gain insight into creating a new one that is enjoyable and easy.
02 Strategy & Ideation
Our Team leverages customer-driven data and client goals to develop a CX strategy and service design model options. We begin with divergent brainstorming sessions before narrowing on a design solution.
03 Design & Development
We begin designing the larger CX solution based on our mapping and brainstorming session. In this phase, our agile process ensures unproven ideas are stopped and retired, and new, viable ideas are further developed.
04 Measurement & Optimization
Now that the touchpoints and interactions are in place, we measure the new customer experience with tools and automation. The data from those tools help us optimize pieces of the journey for continuous improvement.
CX SUCCESS STORIES
Learn how customer-centric solutions drive impact
CX better meets customer needs and increases customer satisfaction.
